CDK Service Mobile Desktop2.24.0 - App Store

Current CDK Service clients you’ve been upgraded! We are releasing the next evolution in CDK Service software with CDK Service Mobile Desktop, making it faster and easier than ever to take care of customers on the drive!

CDK Service state-of-the-art mobile technology gets Service Advisors out from behind the counter to meet the needs of today's consumers.

Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a couple of taps on the iPad. No appointment? No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before.

Perform a customized vehicle walk around in the time it takes in most systems to retrieve customer information with our new application. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service.

With CDK eSignature enabled when it's time to get authorization, customers simply sign the iPad. Paperless write up keeps you with your customer and their vehicle at all times.

Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service takes Automobile Dealership Service Departments to the next level.

Version History Minor bug fixes. 2.24.0 Jan 22 Minor bug fixes. 2.23.1 07/09/2025 Modernization enhancements and minor bug fixes. 2.23.0 05/12/2025 Bug fixes. 2.22.3 09/19/2024 Minor UI enhancements and bug fixes. 2.22.2 09/16/2024 Login enhancements and bug fixes. 2.22.1 05/15/2024 Minor enhancements and bug fixes. 2.22.0 04/18/2024 Logging updates. 2.21.0 03/08/2023 Bug fixes. 2.20.0 11/16/2022 Minor fixes. 2.19.2 09/13/2022 Minor fixes. 2.19.1 09/08/2022 Third party updates. 2.19.0 08/24/2022 Updates to third party integrations and minor fixes. 2.18.0 06/13/2022 Third party software updates. 2.17.0 04/26/2022 Identity and Access Management updates. 2.16.2 01/24/2022 Bug fixes. 2.16.1 07/12/2021 Minor performance improvements and bug fixes. 2.16.0 06/28/2021 Release supports compatibility with iOS 14. 2.15.1 11/10/2020 Supports SSO Federated login capability. 2.15.0 08/20/2020 CDK Service Mobile Desktop delivers desktop capabilities on an iPad. Users have access to the Appointments Ledger, RO Dash, Mobile Sign and Pay, and Dashboard Reports.
Application name change to better describe the capability of this application. 2.14.0 05/11/2020 Lane 2.13.1 supports the latest iOS 13.x operating system. Lane 2.13.1 resolves the navigation issues tied to selection drop down lists. 2.13.1 02/26/2020 Lane 2.13 supports the latest iOS 13.x operating system. Lane 2.13 resolves the navigation issues tied to selection drop down list. 2.13 01/22/2020 An issue with the latest iOS release (13.x) is addressed with this release: the walk-around is preventing users from being able to expand the damage inspection signature area.
Bug fixes. 2.12 11/07/2019 VIN scan improvements, ability to view inspection reports, and other bug fixes. 2.11 09/11/2018 Bug fixes. 2.10 04/17/2018